Menu

Committed to keeping you safe

At Poolwerx the safety and wellbeing of our clients and team members is a priority. That’s why we have increased our already stringent hygiene standards both in our retail stores and during pool services. Below is what you can expect from Poolwerx as we work to stop the spread of Coronavirus.

In-store

You’ll notice a few things in-store at your local Poolwerx, and not just our new service options.

New Signage

At entry, we have added signage for our new guidelines on hygiene and social distancing. Remember if you’re not feeling well, please stay at home and give us a call to make alternative arrangements.

signage

Social Distancing Markers

Across our network you’ll see social distancing markers placed around the store. When at the register, make sure you leave 1.5m between you and your neighbour

signage

In-Store Sanitisation

In store we are taking further measures to ensure all surfaces and products are sanitised. This includes cleaning the EFTPOS after every use, wiping shelves and counter, cleaning product displays, door handles and of course, our staff are regularly washing hands.

sanitisation

Storefront Water Testing

We understand that not everyone wants to come in-store, so we’ve introduced Storefront Water Testing! Simply drop your water test sample bottle at the designated area in our stores, or drive up and contact the store for Park and Test*. We’ll then process the results in-store and deliver the required chemicals directly to the boot of your car. This service option is completely contact-free and at no additional cost.

*Please note this service may not be available in all stores.

delivery to car

On-site Servicing

Out in the field, you’ll notice our technicians taking extra precautions to ensure a contact-free service for your pool.

Sanitisation

We understand the importance of keeping your home sanitised and that’s why we’ve increased our sanitisation measures for on-site pool servicing.

These include:

  • Cleaning entry points (eg. gate latches) upon entry and exit
  • Bringing our own equipment onsite to avoid cross contamination
  • Cleaning any items in contact, such as skimmer baskets.

cleaning entry points

As government advice changes, we will continue to follow guidelines and change our processes in accordance with these. Ensuring healthy pools and the safety of our clients and team members is our priority, so please contact us if you have any questions or concerns.

Blog Categories

Recent Posts

Protect Your Little Pool People and Join April Pools Day Poolwerx has partnered with Australian Red Cross for April Pools Day to equip more Australians with lifesaving CPR skills. This year, April Pools Day offers 4,000 Australians free online CPR for Babies and Children training, a new course from Red Cross. From 1 April to 15 April 2022, Australians can sign up at AprilPoolsDay.com.au and will receive access to the free online course from the Australian Red Cross valued at $100. Following completion of the online unit, individuals can also save 20% if they want to complete either a Red Cross certified First Aid or CPR course; or more comprehensive First Aid for Babies and Children course (all available as either blended/live or virtual). Drowning is known as ‘the silent killer’, which is why Poolwerx has crafted a Spotify playlist with songs from every decade, to allow Australians to pick their favourite 110 beats per minute song – the recommended rate to perform chest compressions. Did you know? Since launching April Pools Day in 2016, Poolwerx has provided CPR training to more than 15,000 Australians, with participation growing every year. Why should you register? Life is full of surprises so it’s important to be prepared for the unexpected. This year, Olympic gold medallist and water safety advocate Libby Trickett is teaming up with Poolwerx and the Australian Red Cross to encourage more Aussies to sign up to learn CPR. “When my daughter had her own near-drowning experience, I remember the sense of helplessness that washed over me, so knowing now that I’m armed with CPR training, I feel like I can take control and make a difference in a bad situation,” Mrs Trickett said. “You don’t need CPR until you do, and to think we could potentially save nearly 300 lives if more Aussies had CPR training, it’s a no-brainer to sign up to the free online course.” Australian Red Cross first aid trainer Deb Lowe reiterated Libby Trickett's stance that water safety is everyone’s responsibility and CPR is a part of that. “Knowing that in the time of need you can safely and accurately deploy CPR and potentially save a life is a great feeling and we need more every day Aussies equipped with these life-saving skills,” Ms Lowe said.
Top Tips For Your Pool During La Nina Weather Don’t let La Niña ruin your summer of poolside fun! With predictions of a long, wet summer ahead, this can have serious complications for your pool. Heavy rainfall means leaves, dirt and algae spores get delivered into your pool. Phosphates get deposited into the water and chlorine, salt and minerals are diluted. Combined with sunlight, these conditions are perfect for algae to grow and turn your healthy pool, into a green pool. It also affects the water’s pH, calcium hardness, total dissolved solids, alkalinity and other chemical levels. What is La Nina? The Bureau of Meteorology has warned Australians to expect a La Niña summer, which is set to bring mass wet weather across the nation – with backyard pool owners warned to prepare for a whirlpool of challenges. What are the effects of La Niña? Typically during La Niña seasons, there is above average rainfall for eastern, northern and central parts of Australia, with extra rain, some storms and possibly even flooding expected. Poolwerx Founder and CEO John O’Brien says the effects of this excess rain are pretty significant on your pool and could have a huge impact on backyard summer fun. “It is pivotal for pool owners to prepare in advance, and work with their local Poolwerx team to manage these effects during and after the season, to ensure they still have a healthy pool to create backyard family memories in. The solution is simple - prepare in advance and take the necessary steps to avoid greater cost and energy to remedy the situation after summer.” La Nina & Your Pool The effects of this excess rain can have a significant impact on your pool’s health if you don’t look after it properly. Along with the usual culprits that accompany heavy rain, such as debris, garden runoffs, overflow and contaminates, La Niña brings additional long-term consequences – the dilution of pool chemicals, green pools, and increased risk of mosquito-borne viruses. Below is our easy guide to help you maintain a healthy pool during La Niña.
Business Podcast With Poolwerx CEO & Founder John O’Brien CEO John O’Brien’s interview with top business podcast Fear and Greed is now live. Learn about how Poolwerx has grown into the world’s leading pool service franchise, along with plans for expansion and the benefits of being part of the franchising industry. Fear And Greed is the business podcast that sets you up for a successful day. Every weekday morning, get all the business news you need to know in less than 20 minutes from economist and one of Australia’s most respected journalists, Sean Aylmer.