Retail and Service Assistant Manager
Dive into a role at Poolwerx! With every client served, every problem solved, you’ll create backyard memories for families and communities everywhere.
More than just a Company
A career with Poolwerx brings you all the opportunities that come with working for a successful, established brand. And you also get the real connection, energy and team spirit of a growing, local business.
Every day, our proud, hard-working people grow their skills and careers while building businesses across Australia and the world.And with every client served, with every problem solved, we’re creating backyard memories for families and communities, everywhere.
More than just a Job
We are looking for a Retail and Service Assistant Manager at Poolwerx. It’s being the friendly face clients rely on when they walk through the door. It’s the satisfaction of solving problems, supporting our clients, and knowing your work makes a real impact. It’s working hours that work for you. It’s growing your skills and resume through learning opportunities and long-term career progression.
This is a challenging role, with a diverse skill-set required, and requires an individual who can prioritise tasks, work autonomously and part of a team, manage interactions with retail, service, and administrative clients, and guide service staff on schedules.
Day to day will involve multiple areas of the business, including:
Opening and closing the retail outlet, cash control, retail sales & support, and client service payments
Performing pool water testing and analysis within the retail outlet
Stocking shelves, setting up promotions, updating price tickets
Receiving deliveries and checking stock
Ordering replenishment stock & customer orders
Answering phone calls from retail, service & account clients and providing phone support
Responding to emails in a timely manner, actioning appropriately
Invoicing service clients for completed works
Communicating with service clients via email, SMS and phone
Liaising with service technicians regarding daily schedules
General cleaning and housekeeping
Workshop equipment repairs
What You’ll Bring
The successful applicant must be confident and service driven as all aspects of this role are customer service focused. The ability to prioritise multiple tasks is a must, as there will be in-store clients, phone calls, emails, deliveries & service staff all requiring attention on a daily basis.
Although we’d love you to have experience or knowledge of the pool and spa industry, we can teach you the rest if you have a learning attitude. Training will be provided across all areas, however any transferable skills would be highly regarded.What’s most important is that you’re self-motivated, good at thinking on your feet and you feel aligned with our values.
Why Poolwerx?
At Poolwerx, we combine the strength of a trusted, global brand with the energy of a local business. You’ll be part of a supportive team that values great service, personal growth, and doing meaningful work.
As a Retail and Service Assistant Manager, you’ll enjoy:
Feel supported – Access to an Employee Assistance Program (EAP) for personal wellbeing
Enjoy variety – Hands-on, independent work with something different every day
Make a difference – Build strong connections with local families and communities
Be rewarded – Competitive base pay with bonus opportunities for great performance
Have fun at work – Regular team events, BBQs, and company functions
Grow your career – On-the-job training and clear pathways for progression
Be recognised – Team member reward platforms and shoutouts for great work
Show up ready – Uniform and gear provided so you’re equipped from day one
Enjoy the perks – Staff discounts on Poolwerx products and services
Ditch the desk – Independent, flexible work in an outdoor environment
If you’re motivated, reliable, and love working in a retail environment—you’ll thrive with us.
Dive in… to the best of both worlds
We are keen to hear from you! Use the below form to apply now, or share this advertisement with someone you might know who could be our right fit.
The success of Poolwerx is built on an agile, authentic and inclusive workplace – one that promotes mutual learning, respect, dignity and cultural openness, and we welcome and embrace different perspectives and backgrounds. Don’t meet every requirement? If you’re excited about this opportunity but your past experience doesn’t align perfectly, we’d love for you to apply anyway.