Customer Service Representative

Location: Poolwerx Jimboomba
Salary: $55K-$65K per year
Availability: Full Time

We are seeking an experienced and enthusiastic Lead Scheduler to join our growing team! If you're someone who thrives on organisation, has exceptional customer service skills, and enjoys working in a fast-paced, team-focused environment — this could be the perfect role for you.

About the Role

As our Lead Scheduler, you will be the central point for coordinating daily service schedules, communicating with both technicians and clients, and ensuring a seamless experience for all involved. Your role is key in maintaining the smooth operation of our business and delivering the high level of service our customers expect.

Key Responsibilities

• Create and manage technician schedules

• Communicate effectively with customers and internal staff

• Handle inbound calls and service enquiries

• Update and maintain customer records and service systems

• Problem-solve scheduling conflicts and urgent requests efficiently

What We’re Looking For

• Strong proficiency in Excel and other Microsoft Office programs

• Experience with scheduling or booking software (Pooltrackr, Simpro, or similar highly regarded)

• Outstanding customer service skills

• Confident communicator with a professional, friendly manner

• Ability to multitask, prioritise, and stay calm under pressure

• A team player who can also work independently

What We Offer

• Supportive and friendly team environment

• Opportunities for training and growth

• Full-time role with job stability

• Be part of a reputable and expanding business

If you're ready to bring your scheduling and customer service skills to a company that values professionalism, teamwork, and great service — apply now!